Refund policy

REFUNDS

We aim to provide great quality products that our customers will love.  However should you not be happy with the quality of your product your order please get in touch within 7 days of receiving it.  Please note that you are not entitled to a return or refund if you have changed your mind, ordered the incorrect product or supplied the incorrect engraving information.

CANCELLATIONS

Unfortunately, due to the personalised nature of our business, cancellations or orders will not be accepted once production has commenced.  If you think that you may have ordered incorrectly, please get in touch with us as soon as possible on 02 4302 0429 or info@customfundraising.au so that we can try and resolve the problem.

WHAT IS THE TURNAROUND TIME FOR ORDERS

Orders will be dispatched within 3-5 business days of receiving payment.